Portrait of a travel-minded consumer

  • September 8, 2017

Portrait of a travel-minded consumer

There is new data that paints a picture of what consumers are doing online in the days and weeks leading up to travel. This is what marketers need to know.

When consumers travel, prepping isn’t only about best airfare or the cheapest hotel – not even for those who are traveling for work. Of course, marketers know that travelers will be looking into restaurant and hotel information, but the new data out from Exponential, focused on travelers to Las Vegas, breaks that information out into time frames that could give marketers a great chance to engage and convert those consumers.

For example, people who are traveling for extended stays in an area begin packing for their trips about 90 days before leaving; during this time frame, the consumer is most interested in package deals – so hotel/airfare combinations, or meal packages are likely of interest. Then, at about 60 days out, consumers will begin looking at events – concerts, local interest hangouts, sporting events. This is the point when business people, especially, begin booking hotel stays.

“Travelers are some of the most valuable audiences for marketers. To help better understand their decision making, we explored behaviors that travelers exhibit before arriving at a popular destination such as Las Vegas. We found four types of visitor, each with a unique sequential pattern, that serve as a blueprint for marketers looking to reach these traveler segments,” said Bryan Melmed, Vice President, Insights, Exponential.

For restaurants and comedy clubs, targeting consumers who are about 45-30 days out of a trip is important because this is when traveling consumers begin making their actual decisions about entertainment and dining for the trip. Then, for retailers, about 15 days pre-travel, consumers will begin looking at local shops to plan their shopping visits.

While this information doesn’t guarantee that marketers will engage traveling consumers, knowing what these customers are looking for prior to leaving for their destination can go a long way toward creating a sense of engagement.